FREQUENTLY ASKED QUESTIONS
How it works, ordering, delivery, etc.
We’ve got the answer to your question!
Orders
It’s so easy ! Go to the page of the product you want to order. Then click on the ‘Add to cart’ button to be redirected to the order form. Fill in your details and choose a payment method. All that’s left is to confirm your order and proceed to payment via the secure payment platform.
You need to use the special form for bulk orders. Select all the products you wish to order one by one, then fill in the order form. The link to the group order form is at the bottom of the ‘shop’ page. You can go directly to the right page by clicking here. If you encounter any difficulties, please do not hesitate to contact us so that we can help you.
You will receive an order confirmation email telling you that your order has been validated. You will also be able to access the videos directly from your account.
Orders are generally dispatched within 24 hours (excluding weekends and public holidays). Once the order has been dispatched, an email will be sent to you to inform you of the shipment. You will then receive your order within the next few days (depending on the carrier’s lead time).
All payments made on our site are secure. We use the world’s best-known payment processors (Stripe and PayPal). You can pay by credit card and PayPal.
My Account
It couldn’t be simpler! Just click on ‘My account’ or ‘Sign in’ from the menu on our website: www.magicsmileproductions.com
Once you have logged in to your account, click on the avatar to open the menu and then click on ‘Modify my profile’. Then click on the ‘Password’ tab and enter your new password before clicking on ‘Save’.
No need to panic! Once on the login page, click on ‘Forgot your password? Enter your email address to receive the link to reset your password. Don’t forget to check your spam or junk mail folders.
It’s really easy! Once you are logged in to your account, click on the avatar to open the menu, then click on ‘Modify my profile’. Then click on the ‘Subscription / Invoices’ tab. There you’ll find all your invoices.
Other Questions
Would you like to create a partnership with us? We’d be delighted to discuss it with you! To do so, use our contact form or send us an email at info@magicsmileproductions.com
We’re here to answer all your questions. Contact us using our contact form or by sending an email to info@magicsmileproductions.com